Refund and Returns Policy

Effective Date: January 4, 2025

At Coolratinie Luxury Watches, we aim for customer satisfaction and want you to be completely satisfied with your purchase. Below is our Refund and Returns Policy.

Returns Eligibility

  • All returns must be initiated within 30 days of receiving your order.
  • Products must be unused, unworn, and in their original packaging.
  • Proof of purchase (receipt or order confirmation) is required for all returns.

Return Process

  • To initiate a return, please contact our customer support team at info@coolratinie.com.
  • Once approved, return shipping instructions will be provided.
  • The customer is responsible for return shipping costs unless the return is due to a defective product or error on our part.

Refunds

  • Refunds will be processed within 7-10 business days after we receive and inspect the returned item.
  • Refunds will be issued to the original payment method used at checkout.

Non-Returnable Items

  • Items marked as “Final Sale” or “Non-Returnable” cannot be returned or exchanged.